SpaceBiz Integrated Terms of Service

This Agreement governs your use of the SpaceBiz platform (https://www.spacebiz.ai/). These Terms supersede all prior versions. As used in these Terms, the terms "SpaceBiz", "we", "us", "our", or "the Company" refer to the contracting entity with which you are entering into this Agreement.

• If your country of residence or place of business is located in the European Economic Area (EEA) or the United Kingdom, you are contracting with SPACECLOUD UK, and the EEA/UK User Addendum and its sub-operating policies shall apply in conjunction with these Terms.
• If your country of residence or place of business is located in South Korea, you are contracting with NSPACE Co., Ltd., and the Korean User Addendum and its sub-operating policies shall apply in conjunction with these Terms.
• If a Member’s country of residence or place of business changes, the Company may update the contracting entity and the applicable country-specific addendum accordingly.

All detailed operating policies and documents referenced or linked herein (collectively, "Subsidiary Policies") constitute an integral part of these Terms and form part of a legally binding contract between you and the Company.

Article 1: General Provisions

1.1 Purpose

The purpose of these Terms of Service is to define the rights, obligations, responsibilities, and other necessary matters between SPACEBIZ (hereinafter referred to as the "Company") and its Members regarding the use of the bespoke space sourcing and quotation services provided by the Company via the website (https://www.spacebiz.ai/) (hereinafter referred to as the "Service").

1.2 Definitions

The definitions of terms used in these Terms are as follows:

• Company: The specific contracting entity determined in accordance with these Terms and country-specific addenda based on the Member's country of residence or place of business.
• Service: All features and systems provided by the Company through its website, mobile applications, and other online platforms that enable users to request space quotations and book spaces. This includes AI-driven request analysis and synthesis, dispatching quotation requests, space sourcing by the Concierge Team, payment processing, messaging functionalities, and customer support.
• User: Any individual or entity that accesses or uses the Service provided by the Company, including both Members and Non-Members.
• Member: An individual or entity that has registered for the Service in accordance with the procedures set out by the Company, agreed to these Terms, and uses the Service. Members are categorised as follows:
  • Guest Member: A Member who requests space quotations and books spaces through the Service.
  • Host Member: A Member who holds the ownership or operational rights to a space and issues and provides quotations through the Service.
• Non-Member: Any individual or entity that uses certain parts of the Service (e.g., entering space requirements) without registering as a Member.
• ID (Username): The online identifier (email address) selected by a Member for identification and Service utilisation.
• Password: A combination of letters, numbers, and special characters set by a Member to secure their account and verify their identity. Passwords must be kept confidential and must not be shared with or disclosed to third parties.
• Content: Any and all information, data, or materials uploaded or registered on the platform by a Member in the course of using the Service, including texts, images, videos, messages, reviews, and profile details.
• Inbox (Messaging): The one-to-one messaging feature provided within the Service through which Guests and Hosts communicate regarding space bookings.
• Concierge Team: The Company’s dedicated operational team that analyses Guest requests, sources suitable spaces based on their business database, and facilitates matching and transactions by liaising with Hosts.
• RFQ (Request for Quote): A document containing specific requirements and conditions for a space submitted by a Guest Member.
• Quotation (Quote): A proposal containing the pricing and detailed terms of use issued by a Host in response to a Guest's RFQ. A Quotation issued by a Host constitutes a legally binding offer until payment is made by the Guest.
• Booking: The establishment of a contract for the use of a space within the platform, finalised once the Guest completes the payment for the Quotation issued by the Host.
• Coupon: A discount benefit representing a specific amount or percentage deduction applied when a Member uses the Service. The types and eligibility conditions of Coupons are governed by the Company’s operating policies.
• Payment Gateway (PG): The electronic payment service provider used to securely process booking payments within the Service. The specific provider depends on the regional addendum.
• Confirmed Usage: The status whereby a booking is deemed successfully completed if no dispute or complaint is raised within seven (7) days from the end of the space usage period. Once finalised, the Company may proceed with the payout process to the Host.

1.3 Effectiveness and Amendment of Terms

1. These Terms shall become effective upon being posted on the platform or notified to Users by other reasonable means. The Company may amend these Terms to the extent permitted by applicable laws.
2. If an amendment to these Terms materially affects the rights or obligations of Members, the Company will post a notice or notify Members individually within the period prescribed by the laws of the Member’s country of residence (or within a reasonable prior period if no such statutory period exists).
3. Operating policies may be amended as necessary for service operation, and material changes will be announced in advance.

1.4 Governed Principles Outside the Terms

Any matters not stipulated in these Terms shall be governed by applicable laws, regulations, and separate policies or operating rules established by the Company.

1.5 Territory and Governing Law

The interpretation of these Terms and any legal disputes between a Member and the Company shall be governed by the laws and jurisdiction specified in the country-specific addendum based on the Member's residence.

Article 2: Membership Registration and Contract

2.1 Registration Procedure

A User becomes eligible to use the Service as a "Member" by agreeing to these Terms and successfully completing the registration process prescribed by the Company.

2.2 Formation of Service Contract

1. In principle, the Company shall accept applications for membership registration. However, the Company may refuse to accept or may restrict an application in any of the following circumstances:
   • A. The applicant has previously had their membership terminated under these Terms.
   • B. The applicant has withdrawn their membership while under suspension or other restrictive measures and seeks to re-register during the restriction period.
   • C. The applicant has used a false name or misappropriated another person’s identity.
   • D. The applicant has provided false information or failed to provide mandatory information requested by the Company.
   • E. The applicant is under 18 years of age, or lacks the legal capacity required to use the Service under the laws of their country of residence or other applicable laws.
   • F. Acceptance is impossible due to reasons attributable to the applicant, or the application violates any other requirements set out in these Terms.
   • G. The application otherwise violates these Terms, is unlawful, or is deemed inappropriate by the Company based on reasonable judgment.
2. The contract for use of the Service is formed at the moment the Company displays "Registration Complete" (or equivalent) in the application interface.

2.3 Changes to Member Information

Members must immediately update their registered account information if any changes occur. The Company shall not be held liable for any disadvantage or loss arising from a Member's failure to update their information.

2.4 Account and Password Management

1. Members are solely responsible for managing their account and password and must not share, transfer, or assign them to any third party.
2. If a Member becomes aware that their account is being used by an unauthorised third party or that their password has been compromised, they must immediately change their password, notify the Company, and follow any instructions provided by the Company.
3. If there is a risk of personal data leakage (including the Member's ID), the Company may restrict the use of the account and will notify the Member using the contact and notices set out in these Terms.
4. Unless there is wilful misconduct or gross negligence on the part of the Company, the Member shall be solely responsible for any disadvantages resulting from a violation of Paragraph 1, or a failure to notify the Company or follow the Company's guidance under Paragraph 2.

Article 3: Use of the Service

3.1 Scope of the Service

The Company provides various functionalities related to space rental, including space RFQs, bookings, payments, and messaging. The scope of the Service includes:

• AI-Driven Sourcing and RFQ Service: Features that analyse and summarise Guest requirements using AI to identify suitable spaces and automatically dispatch RFQs to matched Hosts.
• Concierge Matching and Sourcing Service: Bespoke matching services where the Concierge Team searches for and connects suitable spaces to Guests using the Company’s business database.
• Space Quotation and Booking Service: Features enabling Guests to review Quotes issued by Hosts and secure bookings via payment methods.
• Communication Support Service: A real-time consultation and coordination feature between Guests and Hosts via the platform's Inbox.
• Supplementary Services: Coupons, booking history management, customer support, and other incidental services provided to facilitate smooth platform utilisation.

The Company may utilise third-party services (such as payment processing, mapping, identity verification, AI engines, and messaging) to provide the Service.

3.2 Service Hours

1. In principle, the Service is available 24 hours a day, 365 days a year. However, access may be temporarily suspended for system maintenance, inspections, or upgrades.
2. The Company may divide the Service into specific ranges and designate different availability hours for each range, provided that such schedules are announced in advance.

3.3 Modification and Suspension of Service

1. The Company may modify or suspend the Service, in whole or in part, for operational or technical reasons, subject to prior notice specifying the reasons and details.
2. The Company may add, change, or terminate the countries in which the Service is provided. Such changes will not affect bookings or contracts that have already been finalised.

3.4 Provision of Information and Advertisements

The Company may place advertisements and promotional materials on the platform or send them directly to Members in connection with the operation of the Service.

3.5 Status and Role of the Platform

1. The Company operates solely as an online intermediary platform that facilitates space bookings and payments between Guest Members and Host Members.
2. The Company does not own, manage, control, or operate any of the spaces listed on the platform by Host Members.
3. Specific terms of space rental—including pricing, availability, and cancellation/refund policies—are determined independently and solely by the Host Member. The Company does not act as a seller or supplier of the spaces and, in principle, assumes no liability for transactions concluded between Members.

Article 4: Obligations and Liabilities of Members

4.1 General Obligations

Members must comply with applicable laws, these Terms, and the platform’s internal rules, and must not engage in any conduct that harms the reputation of the Company or interferes with the operation of the Service.

4.2 Prohibited Conduct

Members are strictly prohibited from engaging in any of the following activities:

• Registering false information or misappropriating others' identities.
• Using spaces without authorisation or violating space rules.
• Abusing booking cancellations or payment features.
• Infringing upon the intellectual property, privacy, or other rights of the Company or third parties.

4.3 Content Management and Right of Removal

The Company reserves the right to delete, restrict, or modify any Content (including reviews, images, and messages) uploaded by a Member if it is reasonably deemed necessary to comply with applicable laws, these Terms, or the Company’s policies. Where required by applicable law, the Company will provide the affected Member with clear reasons for such actions and information on how to appeal the decision through the Company’s internal complaint handling system.

4.4 Service Restriction and Termination

The Company may restrict a Member's access to the Service or terminate their membership if the Member violates these Terms or engages in unlawful or inappropriate conduct.

Article 5: Obligations of the Company

5.1 Protection of Personal Data

1. The Company shall endeavour to protect the personal data of Members in accordance with the applicable laws of the Member's country of residence. Specific data processing rules are governed by the relevant [Privacy Policy] and [Regional Addendum].
2. The Company's Privacy Policy does not apply to third-party websites or services linked to but not operated directly by the Company, and the Company accepts no liability for such third-party platforms.
3. If a Guest or Host Member discloses or misuses another Member's personal data in violation of applicable laws or these Terms, the Company shall be exempt from liability to the maximum extent permitted by law, provided the Company has exercised the care of a good manager and implemented reasonable technical and organisational security measures.

5.2 Responsibility for Service Provision

1. The Company shall do its utmost to provide the Service in a stable and continuous manner.
2. The Company shall not engage in any conduct prohibited by applicable laws or these Terms, or contrary to public order and morals, and shall exert its best efforts to provide a secure and reliable Service.
3. The Company shall maintain a secure system to protect personal data (including credit/financial data) so that Members can use the Service safely, and shall publish and comply with its Privacy Policy.
4. The Company shall maintain the necessary personnel and systems to address complaints or requests for remedy submitted by Members regarding the use of the Service.
5. If an opinion or complaint raised by a Member is deemed justified, the Company shall address it and inform the Member of the progress and results through designated communication channels (bulletin board, email, SMS, phone, etc.).
6. The Company is under no obligation to reply to inquiries or complaints that are already addressed in the Help/FAQ sections, operating policies, or those submitted anonymously.

Article 6: Intellectual Property and Content

6.1 Ownership of Intellectual Property

1. All copyrights and other intellectual property rights in the platform and the Content provided therein (including all software, designs, texts, and images) belong to the Company or its legitimate licensors.
2. The Company grants Members only a non-transferable, non-exclusive right to use the Service in accordance with the terms set out by the Company. Members shall not sell, assign, pledge, or otherwise dispose of their ID or account.

6.2 Copyright in User Postings

1. Content posted by a Member within the Service may be displayed in search results, promotional materials, and related campaigns. For this purpose, the Content may be partially modified, reproduced, or edited. The Company shall comply with copyright laws, and Members may at any time delete, exclude from search results, or make such postings private via the customer support centre or in-app management tools.
2. If the Company intends to use a Member’s postings in any manner other than those described in Paragraph 1, it must obtain the Member's prior consent via telephone, fax, email, or other reasonable means.

6.3 Indemnity Against Third-Party Infringements

1. Members must not infringe upon the intellectual property, portrait rights, or other rights of third parties in the course of using the Service. If a Member's posting violates laws or infringes a third party's rights, the right holder may request the suspension or deletion of the post in accordance with applicable laws, and the Company may take appropriate action.
2. Even in the absence of a request from a right holder, the Company may take temporary measures or delete postings if it reasonably believes that the Content infringes third-party rights or violates applicable laws or Company policies.

Article 7: Termination of the Agreement

7.1 Termination by the Member

1. A Member may request termination of the Service contract (account deletion) at any time through the account settings menu, and the Company shall process such requests immediately in accordance with applicable laws.
2. Upon termination, the Company shall immediately delete or irretrievably destroy the Member's personal data and account details, except where retention is required by applicable laws, the Privacy Policy, or legitimate business necessities (such as tax compliance, dispute resolution, or fraud prevention). Postings (such as reviews) may not be automatically deleted; Members who wish to delete their posts must do so prior to terminating their account or request deletion through the customer support centre.
3. Notwithstanding Paragraph 1, the Company may reject a termination request if:
   • A. The Host Member's account registration remains active (e.g., with outstanding payments/bookings).
   • B. The Guest Member has upcoming or active bookings that have not yet been finalised or completed.

7.2 Termination by the Company

1. The Company may terminate the contract with a Member upon notice stating the reasons and effective date in any of the following circumstances:
   • A. The Member is found to have met any grounds for disqualification from registration.
   • B. The Member violates their obligations under these Terms.
   • C. The Member is declared bankrupt, insolvent, subject to rehabilitation proceedings, passes away, is declared missing, dissolved, or experiences any event making normal service provision impossible.
   • D. Any other material breach of these Terms or grounds for termination occurs.
2. In the event of termination by the Company, payouts or payment settlements may be suspended depending on the nature of the breach.

Article 8: Fees and Payments

8.1 Fees and Payment Processing

1. Guests must pay space booking fees and applicable service fees using the payment methods provided by the Company.
2. Specific payment methods, billing currencies, and deadlines are governed by the country-specific [Guest & Host Operating Policy].
3. Each Member is solely responsible for reporting and paying their own taxes arising from transactions on the platform.

8.2 Formation of Bookings and Restrictions

1. A booking is successfully concluded when a Guest completes the payment for a Quotation issued by a Host in response to the Guest’s RFQ.
2. The Company will notify both the Guest and the Host once a Booking is finalised. Upon finalisation, the Guest and Host are deemed to have agreed to the cancellation and refund policy set for that specific space.
3. The Company does not warrant the detailed conditions of the space listed by the Host. Members must thoroughly review the space usage conditions prior to booking. The Member shall be solely liable for any losses or damages resulting from a failure to verify these conditions.
4. Minors (under the age of majority in their jurisdiction) are not permitted to book spaces through SpaceBiz. If a legal guardian books on behalf of a minor, the legal guardian shall bear all responsibilities and liabilities associated with the use of the space.

8.3 Cancellation and Refund Policy

Guests or Hosts may cancel a booking before the usage of the space begins. Refund amounts are calculated incrementally in accordance with the refund policy set by the Host and the platform's standard criteria, subject to any statutory cooling-off rights under regional laws as detailed in the [Guest & Host Operating Policy].

Article 9: Disclaimers and Limitations of Liability

9.1 Disclaimer of Warranties

The Company provides the platform on an "as-is" and "as-available" basis. The Company makes no representations or warranties regarding the quality, safety, legality, suitability, or physical condition of any listed spaces, and shall not be held liable for any damages arising from the use of such spaces.

9.2 Indemnification and Limitation of Liability

• A. Member’s Liability: If a Member, through negligence, intent, or breach of these Terms, causes damage or loss to the Company or a third party, the Member shall indemnify and hold the Company or the affected third party harmless from any and all losses, damages, liabilities, and expenses (including reasonable legal fees).

• B. Limitation of the Company’s Liability: To the maximum extent permitted by applicable law, under no circumstances (whether in contract, tort, negligence, or otherwise) shall the Company's cumulative liability to a Member for any claims arising out of or in connection with these Terms or the use of the Service exceed the higher of:

  1. The total amount paid by the Guest for the specific booking that gave rise to the dispute, or
  2. The total service fees received by the Company from the Member during the six (6) months immediately preceding the event giving rise to the liability.

  Notwithstanding the foregoing, the application of the above limitation of liability is subject to the following country-specific exceptions based on the Member's country of residence or place of business, which shall prevail:

  1. EEA and UK Users: For users residing in the European Economic Area (EEA) or the United Kingdom, the above limitation of liability shall apply to the maximum extent permitted by local law. However, nothing herein shall limit or exclude the Company's liability for death or personal injury caused by the Company's negligence, intentional misconduct, gross negligence, fraudulent misrepresentation, statutory liability under Article 82 of the EU/UK GDPR, or any mandatory statutory rights guaranteed under applicable local consumer protection laws.
  2. Korean Users: For users residing in the Republic of Korea, the above limitation of liability shall apply only to the extent permitted by mandatory laws of Korea (such as the Act on the Regulation of Terms and Conditions). Pursuant to relevant laws, the above liability cap shall not apply to damages resulting from the Company’s willful misconduct or gross negligence, or to any damages for which liability is mandatorily imposed by law.

9.3 Force Majeure and General Exemptions

1. The Company shall be exempted from liability for failure to provide the Service if such failure is caused by acts of God, war, natural disasters, epidemics, strikes, government actions, or any other force majeure events beyond its reasonable control.
2. The Company shall not be liable for service interruptions or failures caused by reasons attributable to the Member.
3. The Company does not guarantee the reliability, accuracy, or truthfulness of any information, postings, or data uploaded by Members or Hosts.
4. The Company shall not be held liable for any transactions, disputes, or interactions occurring between Members or between a Member and a third party mediated by the Service.
5. Unless otherwise prescribed by applicable laws, the Company shall not be liable for any matters concerning services provided free of charge.

9.4 Mandatory Consumer Rights and Scope of Liability

1. Nothing in these Terms shall limit or exclude the Company’s liability for wilful misconduct, gross negligence, fraudulent misrepresentation, or death or personal injury caused by its negligence, or any other liability that cannot be excluded or limited under applicable consumer protection laws.
2. Subject to Paragraph 1 and to the maximum extent permitted by law, the Company shall only be held liable for "direct losses" resulting from verified, major defects in its payment or booking systems, provided that the Company's wilful misconduct or gross negligence is proven.
3. The Company shall not be liable for any acts or omissions of Hosts, Guests, or third-party service providers (such as Payment Gateway operators).

9.5 Disclaimer on AI-Driven RFQ Processing

1. The Company provides an AI-driven system that analyses and summarises specific criteria and requirements entered by a Guest Member and dispatches an RFQ to matched Host Members based on this analysis.
2. Guest Members acknowledge and agree that:
   • A. The spaces and Hosts receiving the RFQ may not perfectly match all of the Guest's subjective expectations or requirements.
   • B. The final decision to issue a Quotation, set pricing, determine availability, and establish specific terms of use lies solely and entirely within the discretion of the respective Host Member.
3. Accordingly, the Company does not guarantee the accuracy, suitability, or completeness of the RFQ dispatch or AI-driven processing results, and shall not be held liable for a Host's refusal to quote, lack of response, or any discrepancy occurring during the RFQ dispatch process.

Article 10: Dispute Resolution and Miscellaneous

10.1 Dispute Handling

1. The Company is a mail-order broker (intermediary) that provides the online system for space bookings and payments and is not a party to the rental transaction. The final legal liability for the space rental and its usage lies solely with the contracting parties, namely the Guest Member and the Host Member.
2. In the event of a dispute, the Company provides systematic support for refunds and cancellations only within the limit of the paid "space booking fee" processed through the platform. The Company is not liable for any consequential, indirect, or incidental damages (such as Guest transport costs, accommodation fees, instructor fees, Host loss of business, or property damage within the space), which must be resolved directly between the parties.
3. Disputes between Members should, in principle, be resolved autonomously. Specific standards for dispute intervention, refund requirements, and Host penalty measures are governed by the [Guest & Host Operating Policy].

10.2 Service Restrictions

1. The Company will make reasonable efforts to resolve disputes with Members swiftly and fairly, and may operate separate dispute resolution procedures.
2. If a Member violates their obligations under these Terms or disrupts the normal operation of the Service, the Company may progressively restrict their use of the Service through warnings, temporary suspension, permanent suspension, or termination of the contract.
   • A. A Guest Member's access to or booking of specific spaces may be restricted in the following events:
     1. Engaging in illegal or abnormal activities within a space.
     2. Intentionally or negligently violating space rules, causing property damage (e.g., breaking equipment).
     3. Engaging in abusive language, insults, violence, sexual harassment, threats, or physical assault.
     4. Creating false bookings or repeatedly booking and cancelling without genuine intent to use the space.
     5. Continuously posting spam-like content in Q&A sections.
     6. Any other objective grounds where the Company deems restrictions necessary due to violations of operating policies or laws.
   • B. A Guest Member's general account access may be restricted in the following events:
     1. Writing exaggerated or false reviews to demand unfair compensation.
     2. Continuing to make unreasonable demands against a Host after the Host has made best efforts to resolve a complaint and an agreement has been reached.
     3. Falsely reporting that a booked space was not used after having used it.
     4. Any other objective grounds where the Company deems restrictions necessary.
   • Notwithstanding the foregoing, the Company may immediately and permanently suspend a Member's account for severe violations of law, such as identity or payment theft, provision or operation of illegal programs, hacking, malicious software distribution, or unauthorised server access. In such cases, all benefits (including coupons) accumulated through the Service shall be forfeited without compensation.
   • If a Member does not log in for more than one (1) year consecutively, the Company may restrict account access for data protection and operational efficiency.
   • In the event of service restriction or contract termination, the Company will notify the Member in accordance with the contact methods set out in these Terms. Members may appeal restrictions through the procedures defined by the Company; if the appeal is deemed justified, the Company will immediately reinstate the Service.

10.3 Interpretation of Terms

The interpretation and application of these Terms shall be governed by applicable laws and general commercial practices.

10.4 Contact and Notices

Members may receive important updates via platform announcements, email, SMS, or in-app messages. Notifications delivered electronically by the Company shall have the same legal effect as written notices to the extent permitted by law.

10.5 Alternative Dispute Resolution (ADR)

If a dispute cannot be resolved through the Company's internal customer support channels, the Member may seek resolution through independent Alternative Dispute Resolution (ADR) bodies or mediation committees specified in the regional addendum based on their residence.

Article 11: Coupons

11.1 Definition of Coupons

"Coupons" refer to discount benefits representing a specific amount or percentage deduction applied when a Member uses the Service. The issuance, types, and conditions of Coupons are subject to the country-specific operating policies of the Company.

11.2 Prohibitions on Transfer

Coupons are issued solely for the personal use of the recipient Member. Any transfer, sale, lease, assignment, or conversion into cash of Coupons is strictly prohibited.

11.3 Expiration and Forfeiture

1. Coupons automatically expire upon their designated expiration date or upon the termination of the Service contract (account deletion). The Company is under no obligation to extend or reissue expired Coupons.
2. If a Member obtains or uses Coupons through fraudulent or unauthorised means, the Company may revoke the Coupons without prior notice. Depending on the severity, the Company may also restrict membership, terminate the contract, or cancel bookings made using such Coupons.
3. The Company may cancel bookings placed using Coupons in cases of suspected fraud, system errors, or violation of these Terms.

11.4 Limitation of Liability on Coupons

Unless caused by its wilful misconduct or gross negligence, the Company shall not be held liable for any system errors, unauthorised use, or losses arising from Coupon utilisation. Any booking, refund, or settlement issues related to Coupon usage shall be governed by these Terms and the platform's refund policies.

Addendum (Date of Enforcement)

These Terms of Service shall enter into force on 28 July 2026, superseding all previous versions.