SpaceBiz Operational Policy

This Operational Policy is established based on the SpaceBiz Terms of Use. It outlines the specific standards and regulations that guests and hosts must adhere to in order to conduct safe and reliable venue transactions.

1. Booking and Payment Principles

• Booking Confirmation: A booking is confirmed when the guest approves the host's quote and completes the final payment.
• Minimum Payment Amount: The minimum payment amount on SpaceBiz is ₩1,000. However, in the event of a partial refund, payments between ₩500 and ₩1,000 may occur depending on the partial refund rate applied.
• Bookings by Minors: Individuals under 18 years of age cannot make a booking without the consent of a legal guardian. Any such booking discovered will be cancelled with a full refund. However, if a minor deceives SpaceBiz and the host by fraudulent use of an adult's payment method, cancellation and refunds may be restricted.
• Additional Payments (Quote Increase): If a host revises the quote upwards after booking confirmation due to additional guests, extended usage time, or added extra services, the guest must complete the additional payment for the price difference to finalize the revised booking details.
  • Individual Issuance per Payment: The original payment and any additional payments are treated as separate, independent transactions, each with its own transaction ID (approval number). Consequently, payment proofs (such as credit card receipts or cash receipts) are issued separately for each transaction.
• Partial Cancellations (Quote Decrease): If a quote is revised downwards after booking confirmation, a partial cancellation (refund) will be processed for the difference.
  • Adjustment of Proof of Payment upon Partial Cancellation: Once the partial cancellation is processed, the previously issued payment proof will be automatically updated (deducted) via the Payment Gateway (PG) system to reflect the final amount used, or a negative (credit) sales transaction slip will be generated.
  • Guests can view their updated final payment proof via 'Payment History' within the SpaceBiz platform or through their card issuer/bank.
  • Cancellation Fee Notice: Depending on the payment method (e.g., bank transfers made after the date of payment), PG cancellation fees may apply during the partial cancellation process.
• Cash Receipt Issuance upon Cancellation (for Real-time Bank Transfers and Virtual Account Payments): If a partial cancellation (refund) occurs after a cash receipt has been issued via real-time bank transfer, a revised cash receipt will be reported and issued to the National Tax Service as of the time the cancellation is completed.
• Issuing Authority and Prevention of Duplicate Documents: Official proof of payment (credit card receipts, cash receipts, etc.) is automatically provided through our system and PG. Hosts must ensure they do not issue duplicate paper receipts or separate tax invoices to guests for the same payment transaction.

2. Cancellation and Refund Policy

Cancellations and refunds are, in principle, governed by the individual refund policy set by the host. The following standards apply depending on the payment method used:

• Refund Rules by Payment Method:
  • Credit Card / Easy Payment: No cancellation fees apply. (However, host penalties/cancellation charges according to the host's individual policy will be deducted separately.)
  • Real-time Bank Transfer & Virtual Account Transfer: No fee applies if cancelled on the same day as payment. If cancelled on or after the day following payment, PG booking cancellation fees may apply.
• Refund Processing Time: Once the cancellation is processed, the refund will be credited within 4 to 5 working days, subject to card issuer and PG processing times.
• Cancellations Due to Host Fault: If a booking is cancelled due to the host’s circumstances or gross negligence, 100% of the guest’s payment will be refunded in full, regardless of the host’s individual refund policy.
• Force Majeure Cancellations: In the event of natural disasters, national emergencies, or relevant government mandates, SpaceBiz reserves the right to execute a full refund ex officio at its discretion.

3. Dispute Resolution and Limitation of Platform Liability

As an intermediary providing a booking system rather than a direct party to the transaction, SpaceBiz supports dispute resolution in accordance with the following principles:

• Scope of Compensation: SpaceBiz only handles cancellations and refunds for the 'space rental fee' paid through its system. SpaceBiz accepts no liability for secondary expenses incurred by the guest, such as travel costs, accommodation/subsistence costs, or property damage; such matters must be settled directly between the host and guest.
• Provision of Booked Guest Information: To facilitate smooth dispute resolution (e.g., lost property or property damage settlements), SpaceBiz discloses guest information to the host for 7 days from the completion of space usage, or for 1 day from the time of cancellation. After this period, the information is permanently deleted (hidden) and cannot be restored.
• Refund Request Deadline: If a guest is unable to use the space due to host negligence (poor cleanliness, noise, inaccurate venue information, double booking, etc.), the guest must submit a refund request with supporting evidence (photos/videos) to SpaceBiz within 5 working days from the scheduled date of use. Requests submitted after this deadline will not be accepted.
  • Note: If the host makes every effort to offer a reasonable alternative and the guest accepts and uses the venue, a full refund cannot be granted; only a partial refund for unused time may be processed.

4. Communication and Review Policy

• Communication Policy: All communication regarding SpaceBiz bookings must take place strictly through the platform. Any attempt to leak personal data, solicit off-platform transactions (direct dealing), or use abusive/defamatory language will result in immediate suspension of service access.
• Review Policy: Customer reviews must not contain photos unrelated to the venue, profanity, or personal information of others (full names, contact details). Non-compliant content will be hidden (blocked) without prior notice. Reviews submitted by individuals who did not actually use the venue may be restricted from publication.

5. Closed-Circuit Television (CCTV) Installation and Operational Regulations

If a host installs and operates CCTV inside a venue for crime prevention, fire safety, or facility protection, they must strictly comply with the following regulations:

• Prior Disclosure Obligation: The presence of CCTV must be explicitly stated on the SpaceBiz online venue listing page.
• On-Site Notice Requirement: A clear notice must be posted inside the venue where guests can easily see it. The notice must state the purpose of installation, operating hours, camera locations, contact details of the person responsible, and video retention periods. (To prevent misunderstandings regarding illicit recording, a 'CCTV in Operation' sign must be attached directly next to each camera.)
• Penalties for Non-Compliance: Any violation of these regulations or the use of disguised/hidden cameras will be deemed a violation of the Personal Information Protection Act. This will result in the immediate removal of the venue listing, permanent banishment of the host, and a 100% full refund to all affected booked guests.

6. Guest Usage Restrictions (Penalties)

Guests who fall under any of the following categories are subject to usage restrictions or permanent account suspension without prior notice:

• Engaging in illegal acts, causing property damage, or using abusive, harassing, or threatening behaviour.
• Making fraudulent bookings without the intention to use the venue, or causing frequent no-shows.
• Persistently demanding unreasonable refunds or compensation despite the host resolving the issue promptly in good faith (including making false claims).

7. Host Usage Restrictions (Penalties)

Hosts who fall under any of the following categories will incur penalties (listing suspension, permanent banishment, or deduction from payouts):

• Direct Transaction Solicitation: Encouraging guests to make payments outside the platform (immediate permanent banishment upon discovery).
• Poor Management & Double Bookings: Persistent hygiene issues, failure to repair broken facilities, or calendar sync failures across platforms leading to double bookings.
• Guest Intimidation: Threatening guests who leave legitimate complaints or reviews with legal action (e.g., for obstruction of business), or exposing guests' personal information (such as real names).
• Unresponsiveness: Failing to respond to SpaceBiz’s requests for dispute mediation within the specified deadline (failure to respond will be deemed as agreement to SpaceBiz processing a refund).